Durango & Silverton Narrow Gauge Railroad
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Store Policies
Online Return/Exchange Policy
You can return your purchase to our warehouse directly. Just a couple of things to remember: -Please enclose a copy of the invoice with instructions on how to handle the return. -Circle the item or items that you are returning. -Let us know if you would like a replacement or credit. -Include a daytime phone number where we can contact you. Return Address:D&SNGRR Warehouse Please Note: If returning by mail, you must pay freight in both directions. Also, please allow 1-2 billing cycles for the credit to appear on your credit card statement. Returns With An Original Sales Receipt Within 30 daysA merchandise exchange will be offered for the original price paid or a full refund will be issued in the original form of payment. Returns With Original Sales Receipt After 30 daysA merchandise exchange or store credit will be issued for the original paid price. Free UPS Ground Shipping on all orders over $150.00 **On orders shipped via UPS Ground to the U.S. excluding Alaska and Hawaii
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