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Durango & Silverton Narrow Gauge Railroad

Bullet Established 1881Bullet

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Store Policies Online Return/Exchange Policy

You can return your purchase to our warehouse directly.  Just a couple of things to remember:

-Please enclose a copy of the invoice with  instructions on how to handle the return.

-Circle the item or items that you are returning.

-Let us know if you would like a replacement or credit.

-Include a daytime phone number where we can contact you.

Return Address:

D&SNGRR Warehouse
Attn:Returns/Exchanges
479 Main Avenue
Durango,  CO  81301

Please Note:  If returning by mail, you must pay freight in both directions.  Also, please allow 1-2 billing cycles for the credit to appear on your credit card statement.

Returns With An Original Sales Receipt Within 30 days

A merchandise exchange will be offered for the original price paid or a full refund will be issued in the original form of payment.

Returns With Original Sales Receipt After 30 days

A merchandise exchange or store credit will be issued for the original paid price.

Free UPS Ground Shipping on all orders over $150.00

**On orders shipped via UPS Ground to the U.S. excluding Alaska and Hawaii

 

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