Cascade Canyon Winter Train Survey

You recently joined us for a journey to yesteryear on board the Cascade Canyon Winter Train and we’d love to hear what you thought. Our goal is to provide your family with an enjoyable and memorable experience every time you climb aboard the Durango & Silverton Narrow Gauge Railroad. We sincerely value your input and will use this information to improve our scenic excursions and events in the future.

1. Contact Information

First name*

Last name*

Email*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

2. Gender*

Male
Female
Prefer not to answer

3. What is the size of your party?*

4. What date did you ride the Cascade Canyon Winter Train?*

5. What class of service did you ride to Cascade Canyon?*

Standard
Deluxe
First Class

6. Have you joined us for a ride on the Cascade Canyon Winter Excursion previously?*

Yes
No

7. How likely is it that you would recommend the Cascade Canyon Winter Train to a friend or colleague?*

0 - Not at all likely 10 - Extremely likely

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Detractor

Hidden

Promoter

Hidden

Passive

8. What criteria were you considering when you gave this score?

9. How did you hear about the Cascade Canyon Winter Train? (Select all that apply)*

If other please specify.

10. How did you book your tickets?*

Online
Phone
In Person
Through a Third Party
As a Package
Other

If other please specify.

11. How long before your excursion did you book your tickets?*

Day of excursion
Within a week of excursion
1-2 weeks prior to excursion
3-4 weeks prior to excursion
More than a month prior to excursion

How do you rate the following?

1 Being Poor, 5 Being Excellent.

12. Please rate the ease of your booking experience.*

Poor Excellent

13. Please rate the cleanliness of the facilities and train at this event.*

Poor Excellent

14. Please rate your overall experience with the train staff.*

Poor Excellent

15. Please rate your satisfaction with onboard concession selection.*

Poor Excellent

16. Please rate your satisfaction with the boxed lunches*

Poor Excellent

17. Are there any suggestions/comments you would like to offer about concessions selections or service?

18. Are there any other suggestions/comments you would like to offer regarding the Cascade Canyon Winter Train experience?

19. Are you interested in learning more about future excursions and events at the Durango & Silverton Narrow Gauge Railroad?

Click yes to sign up for our newsletter

Yes
No

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Newsletter

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Cascade Canyon Winter Train Survey

1. Contact Information

How do you rate the following?

1 Being Poor, 5 Being Excellent.

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